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Originally Posted by Robert Goren
The thing I noticed the most is that he never spent any time with anyone who dealt directly with the customers. No sellers, no waitresses, not the guy who sells the form, not even a parking lot attendant. This guy was clueless and he is still clueless. JMO
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That got me too. When a patron comes into a ANY business ( here CHDN ) they're the first ones someone comes in contact with. And that sets the impression for the day & decides if they'll return. It's like where I used to work- there was a sign in the lunchroom- " It's easier to keep a customer than create a new one. "
How true............
I've seen some good episodes, I've seen some eh.........This was an EH........
I enjoyed the bit with Scotty ? the pony horse more. I realize this is a TV show & the idea is to create individual stories one can feel involved in & those resulting changes are nice, but there's something called the big picture & I didn't see anything done here or even touched on.
