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Check if your laptop website has a driver download. Also if its an Intel processor check Intel's website for any drivers if it is Intel audio chip. Also check which audio chip is used and check manufacturer website for a driver.
A check of the BIOS might be a good idea
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vegasone, thank you for the ideas. I tried the driver download and received a message that I had all the current drivers. I have also scanned the installed drivers and received a message that they are all fine.
I downloaded the Intel Driver & Support System software. I have to reboot to finish the install. I'll write again to let you know if it helps.
I also ran a registry repair but that did nothing related to the sound problem.
