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Old 04-23-2019, 01:54 AM   #16
highnote
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No one disputes the importance of the customer for a company’s product, but this is a typical picky complaint. Pull out the dictionary if you want but when one uses the word stakeholder they’re talking of someone who has a significant interest, most likely financial, in the company. Customers aren’t stakeholders in that regard. If you think you are, then I guess you consider yourself that for every product and service you buy. Are you stakeholders of the casinos you frequent or your dry cleaner’s?

Handicappers need to pick their battles more wisely. This is so unimportant.
You're wrong. But you're entitled to your opinion.
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Old 04-23-2019, 09:33 AM   #17
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Without the customer, there are no stakeholders.
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Old 04-23-2019, 09:55 AM   #18
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Without the customer, there are no stakeholders.
Without the customer,horses will run for trophies and ribbons.
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Old 04-23-2019, 10:51 AM   #19
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I'm no expert on the family drama, but with the closure of Portland Meadows, I wonder...

Speaking of Portland Meadows,

https://en.wikipedia.org/wiki/Portland_Meadows


This is the kind of idiocy you ask for whenever you cite Wikipedia as if it is a credible source for anything:


"...on February 29, 2009 Portland Meadows set an all-time single day handle record with $1,434,445 bet on the nine race program that included the Portland Meadows Oaks..."
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Old 04-23-2019, 12:10 PM   #20
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I was wondering why he was having this Tuesday speech at a random Embassy Suites near the track, and not at Santa Anita itself...until I remembered that he has no official role with TSG anymore, and likely isn't welcome there given all of the family lawsuits going on right now.

Which means that Belinda, Ritvo, etc are not privy to what Frank is planning, none of them are on the same page, and we will likely end up with two Stronachs running around SoCal spouting different plans and priorities.

As if this circus needed any more clowns.
I live down the street & am still ambivilant about going to this thing. Since Frank has no connection to the racing side of TSG any more, really can't see the point. In past years listening to some of the CHRB meetings where it was his mantra of free enterprise & competition along with some other topics.... feel this will be the same stuff, different year.

Now if he provides an open bar & a nice buffet....that's a different story.
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Old 04-23-2019, 02:36 PM   #21
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Without the customer, there are no stakeholders.
That used to be true before the casino subsidies. NYRA has large purses and small fields. Instead of every participant getting a ribbon and trophy they all get checks. Every owner of every horse that raced on April 20th picked up a check after the race -- even if their horse finished last.

Who needs customers when you've got subsidies?

Shhhhh. Don't tell anyone and ruin a good thing... It's socialism for the horse racing industry.
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Old 04-23-2019, 03:28 PM   #22
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The customers are sitting in the casino,not the grandstand.
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Old 04-23-2019, 03:38 PM   #23
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"I have always said that the key stakeholders within the horse industry are -- the racetrack owners, horse owners, trainers, jockeys, breeders and veterinarians." -- Frank Stronach

No mention of horseplayers.
Other than betting on the product what exactly makes the customer of any racetrack a stakeholder? They have literally nothing at risk other than the opportunity to bet on racing. Everybody else mentioned by Frank has significant financial ramifications from what transpires.

The key to every successful business is providing the customers a product that they want at a price they are willing to pay while taking care of the stakeholders. This is Econ 101.
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Old 04-23-2019, 04:18 PM   #24
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Other than betting on the product what exactly makes the customer of any racetrack a stakeholder? They have literally nothing at risk other than the opportunity to bet on racing. Everybody else mentioned by Frank has significant financial ramifications from what transpires.

The key to every successful business is providing the customers a product that they want at a price they are willing to pay while taking care of the stakeholders. This is Econ 101.
Customers aren't exactly stakeholders, but every stakeholder's top concern should be keeping the customer happy. So one way or the other, we're very important (or should be).
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Old 04-23-2019, 04:30 PM   #25
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Other than betting on the product what exactly makes the customer of any racetrack a stakeholder? They have literally nothing at risk other than the opportunity to bet on racing. Everybody else mentioned by Frank has significant financial ramifications from what transpires.

The key to every successful business is providing the customers a product that they want at a price they are willing to pay while taking care of the stakeholders. This is Econ 101.
Any one customer is not important. A company with a lot of customers can treat one of them like shit and remain a going concern. Treat the majority of them like shit and eventually the business loses customers. One is a very minor stakeholder. Collectively customers are the most important stakeholder. Without a lot of customers the horsemen race for ribbons and trophies -- unless they run at tracks that have casino subsidies. Then it is socialism for the horseman and capitalism for the horseplayers.

Last edited by highnote; 04-23-2019 at 04:36 PM.
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Old 04-23-2019, 05:09 PM   #26
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Any one customer is not important. A company with a lot of customers can treat one of them like shit and remain a going concern. Treat the majority of them like shit and eventually the business loses customers. One is a very minor stakeholder. Collectively customers are the most important stakeholder. Without a lot of customers the horsemen race for ribbons and trophies -- unless they run at tracks that have casino subsidies. Then it is socialism for the horseman and capitalism for the horseplayers.
Before going any further with this discussion can we agree that if a racetrack went out of business that a (non-professional) bettor would not be harmed financially? Their livelihood, existence or income does not rely on whether or not they are able to bet on a horse race. If racing ceases they have lost no "stake" other than time spent learning about the game. Accordingly if they have no "stake" to lose they are by definition not a "stakeholder".

Any business without customers is out of business! Racing is not unique. It has a product and customers either buy it or go elsewhere.
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Old 04-23-2019, 05:13 PM   #27
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The customers are sitting in the casino,not the grandstand.
If the casino patrons knew that part of the rake they were giving to casinos goes to subsidize the track and horsemen I wonder if they would still gamble. Probably. As long as horsemen and tracks get bailed out by casinos there is no reason to change for the benefit of horseplayers. That is why I do not bet US races. Fortunately I stopped betting long enough ago that the door didn't hit me on the ass on my way out.
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Old 04-23-2019, 05:21 PM   #28
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Customers aren't exactly stakeholders, but every stakeholder's top concern should be keeping the customer happy. So one way or the other, we're very important (or should be).
I think that there are a lot of businesses that could make their customers very happy all the while putting themselves out of business. You provide the best product you can for the customer all within the confines of being able to pay all your bills and hopefully return a profit to the people providing the capital.

Nobody is getting rich in the racing business these days. Stakeholders will flee in greater numbers to greener pastures.
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Old 04-23-2019, 05:27 PM   #29
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Before going any further with this discussion can we agree that if a racetrack went out of business that a (non-professional) bettor would not be harmed financially? Their livelihood, existence or income does not rely on whether or not they are able to bet on a horse race. If racing ceases they have lost no "stake" other than time spent learning about the game. Accordingly if they have no "stake" to lose they are by definition not a "stakeholder".

Any business without customers is out of business! Racing is not unique. It has a product and customers either buy it or go elsewhere.
It is more complicated than that. I can think of scenarios where horseplayers are harmed. Let's say a horseplayer owns a local pub that is frequented by horseplayers after the races. If the track closes down, the pub goes out of business. Many of the horseplayers will be affected in many different levels. There is a ripple effect throughout the community. You can invent a lot of plausible scenarios.
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Old 04-23-2019, 05:43 PM   #30
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If you think that the $$$ bet at the window does much of anything to keep trainers and others on the backside going, then you clearly have never owned a racehorse.


If you want to soapbox about the customers importance solely to tracks, maybe there is some meat on the bone. But the industry as a whole is very dependent on other revenue streams.
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