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Old 03-15-2010, 11:03 AM   #16
Robert Goren
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He is one of the "GE whiz kids". In the past that has never been a good thing when one of them is put in charge. Just ask Home Depot. JMO
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Old 03-15-2010, 11:23 AM   #17
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Quote:
Originally Posted by Igeteven
http://www.cbs.com/

watch and enjoy
Igeteven(Lester),

Thank you for a fine contribution. I watched the show and thought it was very good, and it was a great move by the boss to see what was going on.



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P.S ..The title "Undercover Boss" sort of indicates it is about the employees, not the customers.

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Old 03-15-2010, 11:40 AM   #18
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Quote:
Originally Posted by rwwupl
...
P.S ..The title "Undercover Boss" sort of indicates it is about the employees, not the customers.
I'll admit, I fully expected a completely different response on the matter from you Rwwupl.

Perhaps the most insightful comment yet - thank you.
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Old 03-15-2010, 11:43 AM   #19
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The part that got left on the cutting room floor ...

http://blog.horseplayersassociation....tor.html#links
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Old 03-15-2010, 12:21 PM   #20
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Originally Posted by Robert Goren
The thing I noticed the most is that he never spent any time with anyone who dealt directly with the customers. No sellers, no waitresses, not the guy who sells the form, not even a parking lot attendant. This guy was clueless and he is still clueless. JMO
That got me too. When a patron comes into a ANY business ( here CHDN ) they're the first ones someone comes in contact with. And that sets the impression for the day & decides if they'll return. It's like where I used to work- there was a sign in the lunchroom- " It's easier to keep a customer than create a new one. "

How true............

I've seen some good episodes, I've seen some eh.........This was an EH........
I enjoyed the bit with Scotty ? the pony horse more. I realize this is a TV show & the idea is to create individual stories one can feel involved in & those resulting changes are nice, but there's something called the big picture & I didn't see anything done here or even touched on.
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Old 03-15-2010, 02:05 PM   #21
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Originally Posted by BillW
The part that got left on the cutting room floor ...

http://blog.horseplayersassociation....tor.html#links
Anyone that has yet to follow this link and read the entry, I highly recommend you take a moment and do so.

Brilliant and entertaining... If I had the loot, I'd pay to produce this for television.
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Old 03-15-2010, 02:09 PM   #22
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Originally Posted by illinoisbred
I was somewhat surprised how clueless he was of the pay scale and hardships of employees and independent contractors (trainers) plying their trade at his racetracks. Christsakes, that female custodian is practically paying to work at Arlington-$8.oo per hour and driving each day from Chicago to Arlington and back-she's nuts. Also, his mispronunciation of the word "valet" surprised me.

Rather than someone gaining an understanding/appreciation of the love and dedication of those trying to earn a living at the track,I think the show better pointed out the woeful ignorance those in charge possess.
i thought the pronunciation was wrong also
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Old 03-15-2010, 03:09 PM   #23
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Quote:
Originally Posted by johnhannibalsmith
Anyone that has yet to follow this link and read the entry, I highly recommend you take a moment and do so.

Brilliant and entertaining... If I had the loot, I'd pay to produce this for television.

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Old 03-15-2010, 03:10 PM   #24
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Originally Posted by ldiatone
i thought the pronunciation was wrong also
go to Versailles Kentucky to see where that comes from then.

or Texans saying San JA cinta for San HA-CENT- toe (SAN JACINTO)
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Old 03-15-2010, 03:15 PM   #25
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Wouldn't it be San-ya-cento ??

'J' is pronounced as if a 'y' ??
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Old 03-15-2010, 03:19 PM   #26
Tom
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Originally Posted by BillW
The part that got left on the cutting room floor ...

http://blog.horseplayersassociation....tor.html#links
No that's funny!
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Old 03-15-2010, 03:21 PM   #27
rastajenk
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Did he call them val-lets or val-lays?
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Old 03-15-2010, 03:43 PM   #28
illinoisbred
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Originally Posted by rastajenk
Did he call them val-lets or val-lays?
Val-lets
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Old 03-15-2010, 04:04 PM   #29
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Originally Posted by 46zilzal
go to Versailles Kentucky to see where that comes from then.

or Texans saying San JA cinta for San HA-CENT- toe (SAN JACINTO)
And it is, of course, pronouced Ver-SALES instead of that Frenchy sounding Ver-SI. I have never heard Kentuckians pronounce valet (val-ay) as val-et though.
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Old 03-15-2010, 04:19 PM   #30
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And it is, of course, pronouced Ver-SALES instead of that Frenchy sounding Ver-SI. I have never heard Kentuckians pronounce valet (val-ay) as val-et though.
Yeah, but the guy he was working under said "vah-let" constantly. If the COO said "va-lay" under the circumstances, it would have come across as snooty. I came away thinking a "va-lay" at AP would park Inez's car while the "vah-let" gets the silks for her.
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